Procedural Support Assistant Customer Service & Call Center - Rochester, MN at Geebo

Procedural Support Assistant

4.
0 Full-time 1 hour ago Full Job Description Why Mayo Clinic Mayo Clinic is the nation's best hospital (U.
S.
News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider.
We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few.
Across all locations, you'll find career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive.
We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career! Mayo Clinic offers a variety of employee benefits.
For additional information please visit Mayo Clinic Benefits.
Eligibility may vary.
Position description The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in the postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members.
The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
They will also transport patients to and from the department.
Qualifications High school diploma or GED.
One year of patient care experience required.
Possible experience may include duties as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse.
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, and appointment scheduler.
Requires computer skills including Windows- based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
Additional qualifications Exposure to electronic health record preferred.
Ability to work independently, be goal-directed and have strong organizational skills.
Effectively multitask without compromising quality.
Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
Ability to communicate with individuals and small groups with credibility and confidence.
Ability to handle difficult situations remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.
Turn problems into opportunities by developing innovative and creative solutions.
Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
Must be willing to adjust work schedules in response to department or clinical needs.
License or certification Maintains Basic Cardiac Life Support (BCLS) competency.
Additional specialty certification/training as required by the work area.
Exemption status Non-exempt Compensation Detail $20.
11- $28.
2 / hour Benefits eligible Yes Schedule Full Time Hours / Pay period 64 hours per 2 week pay period Schedule details Monday - Friday; Days, variable start times; 8 & 12-hour shifts Weekend schedule 1 of 20 weekends, on call during all shifts, 1 holiday per year International Assignment No Site description Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students.
The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Recruiter Krithiga Kesavan EOE As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate.
Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams.
Reasonable accommodations to access job openings or to apply for a job are available.
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Estimated Salary: $20 to $28 per hour based on qualifications.

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